Q. How do purchase my order on the site?
To order your purchase :-
Q. What are the payment methods available?
Japan Premium offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds)
2. Invoice / Cheque / Offline Bank Transfer
Bank : RHB Bank Berhad
Bank Account : 21206800092452
Account Name : EC PORT SDN BHD
After making payment, please send us the following payment details :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :
You may scan and email us the above info to Email Address : [email protected]
Paypal payments may be made to [email protected]
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
Q. I forgot my Password for my account. What should I do to retrieve it?
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at [email protected] with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Shipped or processed orders are non-cancellable.
Q. What is the product's transaction currency?
The default currency is MYR (Ringgit Malaysia). If you would like to change the currency, please select from the top right of the page.
Q. How long does the delivery usually takes?
Delivery usually will takes about 5 to 14 working days depending on stock availability.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to [email protected] or call 018-3690168 to get in touch with us !
WhatsApp : 018-3690168
Email : [email protected]